Wednesday, 13 February 2019 / Published in Blog

THE CLIENT

Tapastrie has been South Bend, Indiana’s spot for wine & tapas since 2015. It combines Mediterranean-inspired dining with an expansive wine list to give its patrons something that turns the traditional restaurant experience into an exotic culinary adventure.

Tapastrie co-owner Tom Welsh explains their concept as a “small plates concept, but while tapas is associated with Spain, other cultures in the Mediterranean eat the same way,” Welsh says, “we’ve got a little Spanish, a little Greek, a little Middle Eastern, a little French, a little Italian. The Mediterranean, in general, but in smaller portions so that people can share and try different things.”… and they also specialize in wine!

THE PROBLEM

Having a wide selection of wines, they wanted to be able to give their customers an opportunity to try as many varieties by the glass as possible, while not having it result in leftover wine that would spoil when preserved through traditional methods.

Welsh, who had seen the Enomatic while traveling in New Orleans, reached out to Enomatic for more information on how it could help his business create the best possible experience for their customers. 

To help them with their problem, we worked with Tapastrie to find the right Enomatic solution for their needs, resulting in a 24-bottle system with 3x Enoline ELITE 8-Bottle that is customer-interactive and allows for 3x different precise pour options. This has allowed them to take control of their wine experience and try bottles they might otherwise avoid due to price or a lack of familiarity with the varietal.

THE RESULTS

Welsh calls its Enomatic the “greatest thing since the toaster”. Customers are attracted by the sleek and attractive design, and wine sales have increased due to the variety of options available to them. The system’s customer-interactivity frees the staff to focus on other areas and keep everything running smoothly, while providing a great and unique experience for patrons

We are selling more wine through our Enomatic systems than by the glass at our bar or through our wine list bottle program. One out of three customers says ‘I need one at home!'” 

OVERALL SERVICE EXPERIENCE

Welsh says that his “experience with delivery and installation were all positive. The technicians are always friendly and knowledgeable and my few requests for service whether IT or mechanical are always followed up on quickly. The machines are easy to clean and bottle changes are simple as well. I highly recommend these systems for an overall better wine experience“.